General FAQs

1. What is HerbDoctor.pk?
HerbDoctor.pk is a Pakistani brand offering natural, herbal, and organic products — including cold-pressed oils, handmade soaps, herbal teas, and medicinal herbs.

2. Are your products 100% natural?
Yes. All our products are made from 100% natural, chemical-free ingredients — without artificial fragrances, colors, or preservatives.

3. Are your oils cold-pressed?
Yes, our oils are extracted using traditional cold-press methods, which preserve nutrients and purity.

Product Usage & Safety

4. Can I use your oils on my skin and hair?
Yes, our carrier oils are safe for both skin and hair. Always do a patch test before full use, especially for sensitive skin.

5. Are your products suitable for children or pregnant women?
Many are, but we recommend consulting your doctor before use, especially for pregnant women or babies under 2 years.

6. Are your soaps SLS- and paraben-free?
Absolutely. Our handmade soaps are free from SLS, parabens, and synthetic chemicals.

Orders & Delivery

7. How can I place an order?
Simply browse products, add to cart, and check out. You can also order via our WhatsApp for quick support.

8. Do you deliver all over Pakistan?
Yes! We deliver nationwide, including rural areas.

9. How long does delivery take?
Orders typically reach you within 2–4 business days.

10. What payment methods do you accept?
We offer Cash on Delivery (COD), bank transfers, and digital wallet payments.

Returns & Exchanges

11. Can I return a product if I’m not satisfied?
Yes, we have a 7-day return policy for unopened and unused items. Visit our Return Policy page for details.

12. What if my product is damaged or leaked during delivery?
Please contact us within 24 hours of receiving your order, and we’ll replace it or issue a refund.

Product Information

13. Do you provide lab reports or certifications?
Yes, lab reports are available for many products on request. We ensure purity and quality testing.

14. How should I store cold-pressed oils?
Store in a cool, dry place away from sunlight. Some oils may benefit from refrigeration.

Support & Contact

15. How can I contact you?
You can reach us via our Contact Us page or WhatsApp at +92 3224113459

16. Do you offer consultations or product recommendations?
Yes, we offer personalized suggestions for skin, hair, and wellness concerns. Message us on WhatsApp for a free consultation.