return policy | Herb Doctor

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Return & Exchange Policy

At HerbDoctor.pk, customer satisfaction is our top priority. We take pride in offering 100% natural, handmade, and cold-pressed herbal products. However, if you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

We offer replacements or exchanges only under the following conditions:

Eligible for Exchange:

You received the wrong item.
The product was damaged or leaked during shipping.
The product has visible defects upon arrival.

Please note: We do not offer refunds or accept returns for used or opened products due to the nature of our items (e.g., oils, soaps, teas, and herbs) and hygiene concerns.

Return/Exchange Process

Report the Issue Within 3 Days
Contact us within 3 days of receiving your order via WhatsApp or email with your order number, photos of the product, and a brief description of the issue.
Review & Approval
Once your request is reviewed, we will notify you of the approval and share the return shipping details if applicable.
Exchange/Replacement
After receiving the returned item (if required), we will process your exchange or replacement.

Important Notes

Items must be unused, unopened, and in their original packaging (unless damaged in transit).
Customer is responsible for return shipping costs unless the mistake was on our end.
No returns or exchanges on sale items, promotional bundles, or customized orders.