Return & Exchange Policy

At HerbDoctor.pk, customer satisfaction is our top priority. We take pride in offering 100% natural, handmade, and cold-pressed herbal products. However, if you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

We offer replacements or exchanges only under the following conditions:

Eligible for Exchange:

• You received the wrong item.

• The product was damaged or leaked during shipping.

• The product has visible defects upon arrival.

Please note: We do not offer refunds or accept returns for used or opened products due to the nature of our items (e.g., oils, soaps, teas, and herbs) and hygiene concerns.

Return/Exchange Process

1. Report the Issue Within 3 Days
   Contact us within 3 days of receiving your order via WhatsApp or email with your order number, photos of the product, and a brief description of the issue.

2. Review & Approval
   Once your request is reviewed, we will notify you of the approval and share the return shipping details if applicable.

3. Exchange/Replacement
   After receiving the returned item (if required), we will process your exchange or replacement.

Important Notes

• Items must be unused, unopened, and in their original packaging (unless damaged in transit).

• Customer is responsible for return shipping costs unless the mistake was on our end.

• No returns or exchanges on sale items, promotional bundles, or customized orders.

Contact Us

For any return or exchange queries, please contact us on WhatsApp 03224113459